Support

Email us any time at support@samtech.solutions. We're a small team and aim to reply within a few business days. Including your device type (iPhone or Android) and app version helps us help you faster.

Contact us

For anything — bugs, questions, purchase issues, account help, or content and safety concerns — email support@samtech.solutions.

Frequently asked

Is Trip Chronicle free?

Yes. Starting sessions, inviting your crew, the live narrator, snapshots, group chat, and a recap with a share card for every trip are all free. Optional Quest Tokens unlock extras like AI Day, extra narrator personalities, and the premium Chronicle of the Day.

Does Trip Chronicle track my health or my location?

No. Trip Chronicle never measures or estimates any health metric, and it does not collect your precise location. Every vibe meter is fictional and for entertainment only. Never use Trip Chronicle to make a health or safety decision.

How do I delete my account?

Open the app, go to your Profile screen, and choose Delete account. If you can't access the app, email support@samtech.solutions and we'll process the request for you.

What gets deleted or anonymized: your account and profile (name, email, avatar) are removed, and your photos ("snapshots") and chat messages are permanently deleted. The rest of what you logged — your sessions, the activity you logged in them (scenes, moments, food and ideas), and reactions — stays as part of other people's trip history but is irreversibly anonymized, so it no longer shows your name or identifies you. Deletion is permanent and takes effect right away — we don't keep a restorable copy of your account.

What we keep: only what we're required to retain for legal, security, or fraud-prevention reasons — for example, a minimal record of a purchase. Content you added to other people's sessions is anonymized rather than shown under your name. For full details, see the retention section of our Privacy Policy.

How do I export my data?

Open the app, go to your Profile screen, and choose Export my data to get a copy of your account and session data. If you need help, email support@samtech.solutions.

I bought Quest Tokens but they didn't appear.

Purchases can take a moment to sync. Reopen the app and check your balance. If they still don't show, email us with your device type and the approximate time of purchase and we'll sort it out. Refunds for App Store or Google Play purchases are handled by Apple and Google.

How do I turn off notifications?

Manage push notifications in your device's system settings for Trip Chronicle.

Reporting & safety

Trip Chronicle has built-in tools to keep sessions fun and safe:

• Report a photo, a chat message, or a user from inside the app. Reported photos can be automatically hidden, and we review reports.
• Block a user to hide their photos and commentary from you.
• Session hosts can remove content and end sessions.

If something needs urgent attention, email support@samtech.solutions. If you or someone else may be in danger, contact your local emergency services.

Look after each other

Trip Chronicle is for entertainment. Look after yourself and your crew while you are out, keep an eye on each other, and follow the local rules wherever you are.

More

Read our Privacy Policy and Terms of Service, or head back to the homepage.